Remember that when you buy your VivaColombia ticket, the only thing included is the right to take one (1) piece as a personal item, which should not exceed 6 kg and 40x35x25 cm.
We recommend that you always purchase the services in advance through the web page, taking into account that if you purchase them directly at the airport, the price will be higher.
CHECK-IN AT THE AIRPORT
The counter of VivaColombia will be available for you to obtain information from 120 minutes before the scheduled departure time of the flight, and closes 45 minutes before the scheduled departure time thereof for national flight.
The counter of VivaColombia will be available for you to obtain information from 180 minutes before the scheduled departure time of the flight, and closes 60 minutes before the scheduled departure time thereof.
Once the registration closes, no passengers will be allowed to travel.
Luggage on Board + Boarding Priority
For your convenience, we have created a service which allows you to take additional carry-on luggage in the aircraft cabin compartments. The advantages of this luggage are that you may take it with you and that with it, you will be entitled to boarding priority with Group 1. Please remember that dimensions for this luggage should be 55x45x25 cm and maximum weight should be 12 kg.
Remember that in VivaColombia the boarding process is different and we do not assign seats. However, we created this additional service which gives you the option of boarding the aircraft with the second boarding group.
The boarding process is the following in all the national and international flights except for the route Bogota-Quito-Bogota:
Boarding group 1: people who have paid for the luggage on board service are entitled to get on board the aircraft in this boarding group.
Boarding group 2: this boarding group may be purchased through the web page, the call center, at the airport and through travel agencies. People who have purchased this service may get on board the aircraft in the second boarding group.
Boarding group 3: in the third boarding group, it has been included people over 60 years and/or traveling with children under 5 years (in this case, the minor's family with a first degree of consanguinity gets on board) and/or disabled people and/or pregnant women.
Boarding group 4: the last group to get on board the aircraft shall comprise those who are not part of groups 1, 2 or 3.
In the route Bogota-Quito-Bogota, the boarding process is the following:
Boarding group 1: people who have paid for the luggage on board service are entitled to get on board the aircraft in this boarding group. Also, pregnant women, with children, people over 60 years and people with disabilities may get on board the aircraft in this boarding group. If necessary, these people may board with a maximum of one (1) companion.
Boarding group 2: this boarding group may be purchased through the web page, the call center, at the airport and through travel agencies.
Boarding group 3: the last group to get on board the aircraft shall comprise those who are not part of the priority boarding group and groups 1 or 2.
If you wish to carry additional luggage, you may purchase a checked luggage additional service. The luggage standards are one (1) piece of maximum 158 linear cm and 20 kg. Each passenger, except infants, may carry up to 3 pieces of checked luggage in domestic flights.
For international flights, each passenger, except infants, may carry up to 2 pieces for checked luggage.
In case that the luggage exceeds these dimensions or weight, the passenger should pay the corresponding amounts to carry it as luggage on board or checked luggage according to the weight and dimensions, plus the product change fees.
This service has been created for those traveling with checked luggage and who do not like to stand in line to deliver it. By this service, you may stand in a preferential line to deliver your hold luggage at the counter of VivaColombia.
Musical intruments as luggage on board luggage:
This service is only available for national flights. VivaColombia does not carry musical instruments as luggage on board for international flights. Instruments with packages not exceeding 180x60x20 cm and 12 kg may be carried paying for the additional service and shall be carried in the upper chambers of the aircraft cabin. These instruments should be in soft cases and the passengers paying for this service shall have priority boarding in group 1.
Check-in sporting equipment and musical intruments:
Sporting articles and musical instruments not exceeding 32 kg in weight and 319 linear cm may be carried once the corresponding payment has been made. The following items shall be considered sporting articles: Golf equipment, fishing equipment, diving equipment, non-motorized single-seat bicycles, bowling equipment, ski equipment, archery equipment, camping gear, equipment for hockey or lacrosse, kite-surfing or kite-boarding equipment, rackets (2), paddles (2), parachutes, pool cues, surfing equipment, windsurfing equipment (max. 300 cm long). The sporting equipment and musical instruments may not exceed 32 kg in weight and 319 linear cm.
Only dogs and cats.
This service is available for domestic flights. VivaColombia does not carry any kind of animals on international flights. For animal lovers, VivaColombia created the pet transport service, by which we enable transportation of pet (dogs and cats) in the aircraft hold. The pet must be in a crate made of fabric and the total weight of both the pet and the crate should not exceed 10 kg and dimensions should be no larger than 40x35x25 cm. Buy this service in advance, since we only accept 2 pets per flight. This service only applies to domestic flights