DEPARTURE
RETURN 
ADULTS
CHILDREN (2-17 years old)
INFANTS (under 24 months of age)
1. Para ingresar a San Andrés debes comprar la Tarjeta Ocre al registrarte en nuestro counter antes de viajar.
2. También deberás mostrarle a las autoridades de la isla la reserva o dirección donde te vas a hospedar durante tu visita a la isla.
3. Todos los clientes de VivaColombia que no sean residentes de San Andrés deben comprar tiquete Redondo, es decir ida y regreso. Los residentes de la isla si podrán comprar tiquetes sencillos. (Decreto 2762 de 1991)
Upon entering the country, the immigration authorities shall verify that the passenger has:

A passport which is valid for at least 3 months from the date of entry into the country (Each passenger shall be liable for checking all documents required by each country, depending on his/her nationality.)

A ticket out of Panamá.

$500 USD; otherwise, a credit card from which a withdrawal can be made.

Carnet that certifies the yellow fever vaccination

We remind you that the immigration authorities of Panama shall verify that passengers meet the above requirements and that the information provided in the reservation is true and concurs with the required documentation. In the event of any inconsistency therein, entry into the country may be denied by the authorities. A passenger shall be liable for any consequences resulting from the information provided for this purpose.
 

FAQ

FAQ

In this section, we wish to answer those questions we most frequently receive through our customer service channels.  We hope this will be of great help to you.  Should you require further information, please contact our call center, write to us through our social networks, or send us an e-mail to cuentanos@vivacolombia.co 

 

 

01. BUY YOUR VIVACOLOMBIA TICKETS

1. How can I buy VivaColombia tickets through the web page?

2. What payment methods are there to buy my VivaColombia tickets?

3. Besides the web page, where else can I purchase?

4. What should I do if I do not have a reservation code?

5. After having purchased, can I add additional services?

6. If I fail to pay for the reservation or if the transaction is rejected, what should I do?

7. What shouldi I do if the system indicates that there is already a reservation which is equal to it?

8. Can I make connections with VivaColombia?
 

02. CHANGES

1. What kind of changes can I make to my reservation?

2. How can I make changes to my reservation?

3. What if I misspell the name, just one letter?

4. What if after paying for a change, I do not see it in my reservation?

 

03. WEB CHECK-IN

1. How do I make web check-in?

2. After making the web check-in, am I entitled to any changes?

3. After making the web check-in, can I add additional services?

4. What should I do if when trying to make a web check-in, there is no a passing board available? 

5. What if I do not have time enough to make the web check-in?


 

04. LUGGAGE

1. What is a personal item? 

2. What is luggage on board?

3. What is checked luggage?

4. What if  my luggage exceeds weight or any of the measures indicated?

5. Can I bring excess luggage in VivaColombia?

6. Are infants entitled to carry any luggage? 

7. What is the Express Line service? 

8. Which items are consideres hazardous?

9. Can I travel with musical instruments? 

10. Can I travel with sport items? 

12. 
What if my checked luggage is damaged?  How long do I have to file a claim
? 
 


05. CANCELLATIONS AND REFUNDS

1. What if I can not travel?

2. Can I cancel my flight and receive a full refund?

3. When does VivaColombia refund the money?

5. Can I leave my VivaColombia ticket open for later use?

 

06. SPECIAL OFFERS

1. How can I have access to the special offers?

2. Why can´t I sometimes find the prices of the special offers?


07. TERMS AND CONDITIONS

1. Where can I read the airline's terms and conditions?

08. VIVACOLOMBIA CREDIT CARD

1. How can I apply for a VivaColombia credit card?

2. What should I do if I already have a VivaColombia credit card, but has not been activated yet?
 

 

09. MINORS

1. Are there different rates for minors?  

2. Can a minor travel alone?

3. What if I fail to submit the documents for traveling with a minor?

4. Where can I issue a notarized permit?

5. Does VivaColombia has the escort service for minors?

6. Can an adult travel with 2 or more babies?


 

10. PREGNANT WOMEN

1. Up to what week of gestation can a pregnant woman fly?

 

11. PASSENGERS WITH SPECIAL NEEDS

1. Can I travel if I have reduced mobility?

2. Does the airline have a wheelchair service?

3. Should I assume an extra charge fot the wheelchair transportation?

4. Can I bring a guide dog into the cabin?

5. Can I travel if I have any infectious disease or a disease with the risk of contagion?

6. Can I travel if I had recently had a surgery?

 

12. PETS

1. Can I travel with my pet?

2. What documentation do I need so that my pet can travel?

 

13. TRAVEL DOCUMENTATION

1. What documents are needed to travel within Colombia?

2. What documents are needed to travel abroad?

 

14. RESTRICTED & DANGEROUS ITEMS

1. What items are considered dangerous?

 

15. INSURANCE

1. How can I buy travel insurance?

2. What cover does the insurance offered by the airline provide?

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ANSWERS
 

01. BUY YOUR VIVACOLOMBIA TICKETS

 

1. How can I buy VivaColombia tickets through the web page?

Purchasing through our web page is very easy:

  • Log in to our home page
  • In the tool "book your flight," enter the route and date you wish.  Click on Continue.
  • Enter the passengers' data.  Check all information before continuing; remember that if there is an error in the information provided, renaming or changing the identity card have an additional cost.
  • Check the additional services section and choose what you need.
  • Enter the contact person data.  This information will be used if VivaColombia has to communicate information related to the flight.
  • Select your method of payment and enter the data.

 

FAQ INDEX

 

2. What payment options are offered in the web page to pay for VivaColombia ticket? 

VivaColombia has 4 payment options for your convenience, hopefully you like them, and we hope they will make the process of purchasing your tickets easier.  With respect to electronic payments, VivaColombia offers the option of payment with the VivaColombia credit card.  If you do not have it yet, you can apply for one by clicking here.  We also accept Visa, Mastercard and American Express credit cards.  Finally, you can pay for your tickets with your debit card through PSE payments.  

If you wish to pay in cash, we offer you the option of payment in the Vía Baloto sales points (this payment option applies only to purchases made in Colombia.)

FAQ INDEX

 

3. Besides the page, where else can I purchase? 

You can purchase through the call center, a travel agency or directly at the airport.

FAQ INDEX

 

4. What should I do if I do not have my reservation code?

After making a payment, you will receive a booking confirmation via email.  If you fail to receive it, please contact us through the call center or cuentanos@vivacolombia.co.  You must send us the proof of payment or transaction number (consisting of 9 digits,) if you do not have it, you can get it in the following link: http://bit.ly/OUvwh5, or if the payment was made in Baloto, you must send us the proof of payment given to you.  Please note that by paying using this last option, it may take your reservation between 24 and 36 hours to reach you. 

FAQ INDEX

 

5. After having purchased, can I add additional services?

Of course you can!  in fact, doing so in advance is ideal.  Please note that additional services purchased at the airport cost more than through the page.  From the time you buy a reservation until 4 hours before the scheduled time of your flight, you can add additional services through our web page, My Flight section, Add Additional Services option.

FAQ INDEX

 

6. If I fail to pay for the reservation or if the transaction is rejected, what should I do?

If your transaction is rejected or if you fail to pay within the term mentioned, VivaColombia automatically will cancel your reservation and you should create a new reservation subject to the prices available in the web page.

FAQ INDEX

7. What should I do if the system indicates that there is already a reservation which is equal to it?

If the system does not let you create a reservation, because there is already a reservation which is equal to it, you should modify the name, i.e. if the first reservation has your given name, surname, and maiden name, use only your given name and surname in the new one. 

FAQ INDEX

 
8. Can I make connctions with VivaColombia?

No, VivaColombia is an airline operating from one point to another point.  We do not allow connections; for which reason, we do not take any liability for tickets purchased to make a connection. 

FAQ INDEX 

02. CHANGES

 

1. What kind of changes can I make to my reservation?

Change of name/identity card: For round trip reservations, changes can be made only before starting the first journey, paying the corresponding penalty.

 

Rerouting or date/time change: Route, date and time changes may apply within the itineraries we have available on our web page and paying the corresponding penalty.

FAQ INDEX
 

2. How can I make changes to my reservation?

You can make changes through our page in the "My Flight>Changes" option or by our call center, paying the corresponding penalty for the change + the fare difference (i.e. the price difference between the ticket originally purchased and the current ticket price.)  These costs apply per journey and per passenger. 

 

Please note that:

·       The option to make changes to your tickets is available up to 4 hours before the scheduled departure of the flight.

·         Changes should be made before the web check-in.

·    When a change is made, it applies to all passengers under the same reservation.  If you want such change to apply to only one passenger, a reservation split may be requested through our call center.

·     Failure to make a change within the term mentioned above will cause the ticket to lose validity and may not be used at a later time and the money will not be refunded.

FAQ INDEX

 

3. What if I misspell the name, just one letter?

If you make a mistake of one or two letters, we may help you with the change without a penalty through our call center, cuentanos@vivacolombia.co or at the airports wherein VivaColombia operates.  For this, it is necessary that you send or submit the identity card of the passenger with the error.

FAQ INDEX

 

4. What if after paying for a change, I do not see it in my reservation?

If you do not see the change in the reservation, you can write at cuentanos@vivacolombia.co sending the proof of payment for the change.

FAQ INDEX

 


03. WEB CHECK-IN

1. How do I make web check-in?

To make web check-in, you must go to the web page, to the section My Flight and choose the option "Print Boarding Pass" between 72 and 4 hours before the scheduled time of your flight.

FAQ INDEX

2. After making the web check-in, am I entitled to any changes?

Remember that if you already made a web check-in, in your journey, you cannot apply changes to it.  We remind you that the options offered to pay for changes are: credit card and debit card.


FAQ INDEX


3. After making the web check-in, can I add additional services?

Even if you have made a web check-in, you may add additional services up to 4 hours before the scheduled departure of the flight.  We recommend that the payment options to add additional services after having paid for your reservation be only by credit card or debit card. 


FAQ INDEX


4. What should I do if when trying to make a web check-in, there is no passing board available?

Options that may solve your problem:
First, you need to check that the time left for the scheduled departure of the flight is no more than 72 hours, and less than 4 hours.
Verify that the box "accept terms and conditions" has been checked.
Try using another browser.
 
If none of the above options works, you may contact our call center or send us a screen shot with the error message you are receiving to cuentanos@vivacolombia.co as soon as possible, so that we can check your case and offer you a solution.

FAQ INDEX

 
5. What if I don't have time enough to make the web check-in?
If the time left for the scheduled departure of your flight is longer than 4 hours, we invite you to buy the check-in service at the airport through our web page; this way, you will save money.  If the time left for the scheduled departure of your flight is less than 4 hours, you must pay for this service at the airport and must present at the counter of VivaColombia at least 1 hour before the flight departure.


FAQ INDEX


04. LUGGAGE

1. What is a personal item?

The personal item consists of one (1) piece to which you are entitled to by purchasing your ticket.  Weight and dimensions allowed are 6 kg and 40x35x25 cm.  This piece should be kept under the seat in front of yours when getting on the aircraft.  If this piece fails to meet the above mentioned dimensions and weight, you must pay the extra cost for carrying your baggage as luggage on board or as checked luggage.  Remember that the women's purse and the computer bag are considered as the personal item piece allowed.


FAQ INDEX


2. What is luggage on board?

Thinking about your comfort, we have created a service that allows you to bring more carry-on luggage with you in the aircraft cabin compartments.  The luggage on board is one piece of 55x45x25 cm and can weigh up to 12 kg.  This piece has an additional cost.  The advantages of this luggage are:
You get the boarding priority with group 1 for free.
You avoid the luggage check-in process and can go directly to the boarding lounge 
You bring the suitcase with you in the cabin.
You are also entitled to take your personal item.
Please note that if this piece fails to meet the dimensions or weight allowed, you will have to pay for carrying it as checked luggage.

FAQ INDEX


3. What is checked luggage?

We have created the baggage thinking about you, so that you can travel with everything you may need, since by purchasing this service, you may take up to 20 kg in one suitcase of 158 linear cm, which correspond to the sum of the length, width and height of the suitcase.  This luggage goes in the hold of the aircraft and should be checked at the counter of the airport.


FAQ INDEX


4. What if my luggage exceeds weight or any of the measures indicated?

You must pay for the type of luggage that fits your piece.  VivaColombia recommends the luggage be measure and weigh before going to the airport and 4 hours prior to the scheduled departure of your flight, so that you can verify whether it meets the size and weight allowed; if not, you will be able to buy, through the web page, the additional luggage you may need.  Remember that the price of the services changes depending on whether you buy it through the web page, the counter or the boarding lounge.


FAQ INDEX


5. Can I bring excess luggage in VivaColombia?

If your checked luggage exceeds 20 kg, you can bring up to 12 kg more by paying an additional price per each extra kilogram.  The luggage will be subject to the restrictions of the flight; therefore, the airline does not guarantee the availability to carry it.  If the personal item or the luggage on board exceeds the weight, you must pay for the luggage service that fits the weight and dimensions that you are bringing.


FAQ INDEX


6. Are infants entitled to carry any luggage?

If you are traveling with a child under the age of 24 months, you are entitled to travel with a diaper bag of 6 kg and not exceeding 40x35x25 cm (besides the personal item of the adult responsible for the infant.)  Additionally, you can carry a stroller in the hold of the aircraft at no extra charge.


FAQ INDEX


7. What is the Express Line service?

If you are traveling with checked luggage, we have created a special service for you, which allows you to make the luggage check-in process using a special line that is fast and efficient.  You can get it through the web page, the call center or directly at the counter on the day of your flight.


FAQ INDEX


8. Which items are consideres hazarous?

Blunt objects: Objects that because of their weight, size or material may put in danger the integrity of the flight or the passengers.
Sharp elements: Objects having any type of cutting edge or incision on any of their sides which could penetrate or be inserted into something or someone (scissors, knives, pliers.)  These objects cannot be brought as carry-on luggage.
Objects not allowed in the carry-on luggage or the checked luggage: weapons, acids, poisons, infectious substances, bleach, flammable liquids or gases, explosives, aerosols, pepper spray, matches or lighters.

FAQ INDEX

 
9. Can I travel with musical instruments?
In VivaColombia, we think about everybody; therefore, we offer different options for you, a passionate about the music, so that you can carry your musical instrument to your destination:

Instrument on board: Instruments whose packaging does not exceed 180x60x20 cm and 12 kg can be carried in the upper compartments of the aircraft cabin purchasing this service.  Remember that these instruments should be carried in soft cases and that with this service you get boarding priority with group 1.

If the instrument fails to meet the above measures, we offer the following carriage options:

Instrument as a personal item: Musical instruments not exceeding 40x35x25 cm and 6 kg can be carried in the aircraft cabin as the personal item piece to which you are entitled with your reservation.  This item should go under the seat in front of yours.

Musical instrument occupying an additional seat: If your instrument dimensions are 136x47x25 cm and does not exceed 75 kg in weight, such instrument may be carried in the cabin purchasing an additional seat.  If you decide to purchase this service, please take into account that the passenger is liable for loading and placing the instrument into the aircraft, on a window seat and never by emergency exits.

Musical instrument in the aircraft hold: If the instrument you wish to transport fails to meet the above measures, no problem, it may be carried in the aircraft hold purchasing this service.  For transporting the instrument in the hold, measures may not exceed 32 kg and 319 linear cm, which correspond to the sum of the length, width and height of the luggage.


FAQ INDEX


10. Can I travel with sports items?

VivaColombia allows special sports equipment checked on all their flights; remember that this equipment may not exceed 32 kg in weight and 319 linear cm.  Furthermore, transporting sports items is subject to the room availability; therefore, it is recommended that you notify VivaColombia in advance.

When purchasing this additional service, you should take into account that the items considered as sports items by VivaColombia are: golf equipment, fishing equipment, diving equipment, non-motorized single-seat bicycles, bowling equipment, ski equipment, archery equipment, camping gear, equipment for hockey or lacrosse, kite-surfing or kite-boarding equipment, rackets (2), paddles (2), parachutes, pool cues, surfing equipment, windsurfing equipment (maximum 300 cm long.)

FAQ INDEX


11. Can I carry perishable foods?

No, transportation of perishable or frozen foods is not allowed by VivaColombia.  If you intent to transport beverages, they must be contained in 100ml cans not exceeding a total of 1,000 ml, and preferably, in plastic containers and sealed bags.
 
12. What if my checked luggage is damaged? How long do I have to file a claim?
Claims for the delay, loss, damage, breakdown or looting of Checked Luggage should be filed when the checked luggage is delivered or, at the latest, within the next three days.  Such claims shall be filed directly at the airport filling out a Luggage Irregularities Form.
 

05. CANCELLATIONS AND REFUNDS

1. What if I can not travel?
If for some reason, you cannot travel and the time left for the departure of your flight is longer than 4 hours, you should make the change to your VivaColombia ticket through our web page.  Remember that to make changes, the web check-in process should not have been made.  If the change is not made, please keep in mind that, for being promotional fares, the ticket will not be refundable for any reason whatsoever and that the ticket validity expires on the scheduled date and time; i.e. the ticket may not be used later if the change is not made.


FAQ INDEX


2. Can I cancel my flight and receive a full refund?

VivaColombia tickets are promotional tickets; for this reason, they are not refundable.  If you cannot travel, you can apply for the respective change through My Flight section.


FAQ INDEX

 
3. When does VivaColombia refund the money?
VivaColombia studies any refund request if related to: 
The Act for the right to withdraw from  a purchase, which allows you to request your money refund within the next five (5) working days of the purchase, provided that your flight is not within those days.  This only applies to purchases made in Colombia.
When a passenger having a ticket purchased from VivaColombia passes away.
When rescheduling the itineraries of VivaColombia flights.

FAQ INDEX


4. What should I do if VivaColombia cancels or reschedules my flight?

If your flight is canceled or rescheduled for operational reasons, we offer the following options:
A change of date, for a day before or after.
Rerouting, provided that there is flight availability at the same price of the original ticket.
Refund.
 
5. Can I leave my VivaColombia ticket open for later use?
The validity of the VivaColombia tickets is up to the date and time of the scheduled departure of the flight.  For this reason, we recommend that the change be made up to 4 hours before the scheduled departure of the flight if you cannot travel.  If the change is not made and you do not travel, the ticket may not be used at a later date and the money will not be refunded for any reason.

FAQ INDEX


6. What if I miss my flight?

If you fail to arrive on time for your flight, you have up to one hour after the scheduled departure of the flight to apply for a change at the airport.  If such change is not requested at the airport within the set period, the ticket will lose its validity.
 
 

06. SPECIAL OFFERS

1. How can I have access to the special offers?
If you are interested in one of our special offers, before purchasing, you must be clear on the conditions of the special offer, such as: dates when you can buy the available dates to travel.  We invite you to use the tool "see prices of the month" that shows each of the days of the month and the price.  Search for the month in which the special offer applies and be guided by the days having the price mentioned for the piece of the special offer so that you will find the best price for your VivaColombia tickets.


2. Why can´t I sometimes find the prices of the special offers?

Each special offer has some terms and conditions established and there are many people logging in looking for cheaper VivaColombia tickets every day.  In addition, you should take into account that special offers have conditions such as: dates and number of seats available.

FAQ INDEX

 

07. TERMS AND CONDITIONS

 

1. Where can I read the airline's terms and conditions?
Our terms and conditions can be found in the “Before your Flight” section on the homepage.

If you want to read the VivaColombia terms and conditions click here

FAQ INDEX

 

08. VIVACOLOMBIA CREDIT CARD


1. How can I apply for a VivaColombia credit card?
To apply for a VivaColombia credit card, you must send the information using the form on our web page, and when we receive your data, we will contact you to inform you on the process.  The handling fee is $5,900 and the only credit card limit is $500,000.  The interest rate of the card is the one in force in Davivienda during the month of the purchase.  Remember that the data validation process takes approximately 1 month, if after this time, you have not been contacted, you may contact Davivienda, which is the bank that supports our cards, at 3300000 in Bogotá.

FAQ INDEX


2. What should I if I already have a VivaColombia credit card, but has not been activated yet?

If it has been 5 working days after receiving the card and it is still inactive, you may contact Davivienda, which the bank that supports our cards, at 3300000 in Bogotá.
 

09. MINORS 

 
Remember that in VivaColombia, minors are classified as follows:
Infants: babies from 8 days of age to before 2 years of age.
Children: minors between 2 years 1 day of age and 12 years of age.
Adolescents: minors between 12 years 1 day of age and 18 years of age. 
 

1. Are there different rates for minors?

Yes, VivaColombia allows an adult to carry a minor under age 2 in arms at no charge.  From this age onwards, children up to the age of 18 are considered minors and must pay the full rate.


FAQ INDEX


2. Can a minor travel alone?

For permit specifications, we invite you to click here for domestic flights and here for international flights.


FAQ INDEX


3. What if I fail to submit the documents for traveling with a minor?

If the documents are not submitted, our airline may not transport the minor and the ticket will not be refunded under any circumstances; therefore, you must have in mind that the permit must have all the necessary information.


FAQ INDEX


4. Where can I issue a notarized permit?

This permit can be issued by a notary, so as to certificate the authenticity of such document.


FAQ INDEX


5. Does VivaColombia has the escort service for minors?

No, VivaColombia does not have the escort service for minors.  Remember that our airline does not transport unaccompanied children or under a "recommended" status.


FAQ INDEX


6. Can an adult travel with 2 or more babies?

For safety reasons, only one baby per adult may travel in the aircraft cabin.


FAQ INDEX

 

10. PREGNANT WOMEN


1. Up to what week of gestation can a pregnant woman fly?
Pregnant women may travel up to the week 28 (included) of pregnancy without a medical certificate.  Between the weeks 28 and 30 (included) of pregnancy, an original medical permit shall be required, in which the Passenger's fitness to fly is confirmed.  From the week 30 of pregnancy, traveling with VivaColombia is not allowed.  This policy applies to both domestic and international flights.


FAQ INDEX


 

11. PASSENGERS WITH SPECIAL NEEDS


1. Can I travel if I have reduced mobility?

Yes, VivaColombia allows transportation of people with reduced mobility.  Passengers in wheelchairs who can fend for themselves should travel with a companion older than 18 years old and with no limitations.  The passenger must purchase the ticket for his/her companion.

FAQ INDEX


2. Does the airline have the wheelchair service?

Yes, for the passenger convenience, we have this service to take him/her to the boarding lounge and then to the aircraft door.  Remember that to use this service, you should notify us at least 24 hour before through our call center or indicate that you require this service when purchasing the tickets.

FAQ INDEX


3. Should I assume an extra charge for the wheelchair transportation?

VivaColombia allows transportation of one wheelchair per passenger at no additional charge.  The passenger shall be taken to the aircraft door where he/she will receive appropriate assistance, and later his/her wheelchair will be checked-in.  Remember that the wheelchair may be transported as long as it meets the measure requirements (90 cm wide; 90 cm long, 90 cm high and weight may not exceed 50 kg) to protect it from damages caused by luggage movements. 

FAQ INDEX


4. Can I brind a guide dog into the cabin?

VivaColombia allows a guide dog to travel in the cabin, as long as required by the passenger according to his/her physical condition.  It is very important that you let us know in advance, since for the safety of our flights, only a maximum of 2 guide dogs are allowed in the cabin.  Remember that the guide dog must have all health and safety documentation for such purposes.  This service only applies for domestic flights.

FAQ INDEX


5. Can I travel if I have any infectious disease or a disease with the risk of contagion?

For safety and health purposes, VivaColombia does not recommend traveling if you have any infectious disease or high risk of contagion which may threaten the physical integrity of the passenger itself and the other people traveling.  Likewise, a medical certificate, issued no more than 24 hours before the itinerary time scheduled for the flight, must be submitted.  Such certificate shall indicate the physician professional registration, as well as the health conditions of the Passenger.

FAQ INDEX


6. Can I travel if I have recently had surgery?

Remember that any passenger who has undergone surgery may only travel with VivaColombia 10 days after the surgery.  However, you can check the specifications for these cases in our terms and conditions.

FAQ INDEX

 

12. PETS


1. Can I travel with my pet?

VivaColombia allows you to travel with a pet (dog or cat) in the cabin of the aircraft in domestic flights.  To travel with your pet, you should buy the additional pet service, which may weigh up to 10 kg (pet + crate) and meet the dimensions 40x3x25 cm.  The crate wherein the pet will be carried should be made of fabric.


Remember that only one pet is accepted per passenger and maximum two pets are allowed per flight.

For international flights, we do not offer the pet service.

FAQ INDEX


2. What documentation do I need so that my pet can travel?

A health certificate of the animal and the vaccination card must be provided.


FAQ INDEX


 

13. TRAVEL DOCUMENTATION


1. What documents are needed to travel within Colombia?

Adults must provide the citizenship card, minors, the identity card, and children under 7 years old may provide the birth certificate. Foreigners may travel with their alien I.D. card or passport.


FAQ INDEX


2. What documents are neede to travel abroad?

For international flights, you must provide a valid passport.


FAQ INDEX

 
3. What should I do if I lose my identity card?
If you lose your card or identification document, you must provide the police report  and any valid document having a photo.


 

14. RESTRICTED & DANGEROUS ITEMS


1. What items are considered dangerous?

 

For the security of both our passengers and airports various items are considered highly dangerous and as such VivaColombia does not allow them to be transported. To check the list of all the prohibited items read our terms and conditions.

If you want to read the VivaColombia terms and conditions click here

FAQ INDEX

 

15. INSURANCE


1. How can I buy travel insurance?

 

VivaColombia gives you the option to purchase travel insurance through the company AXA. This cover can be purchased directly on our website or through our call center.

FAQ INDEX

 

2. What cover does the insurance offered by the airline provide?

You can find the details of the cover and the corresponding costs of each type of insurance by visiting our BEFORE YOUR FLIGHT section and selecting TRAVEL SERVICES, where you can find all the relevant information.

If you want to go directly to the VivaColombia section "Travel Insurance" please click here

FAQ INDEX

 

 
 
VivaColombia by Fast Colombia S.A.S. e-mail: cuentanos@vivacolombia.co NIT 900313349-3.
 
 
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