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Need it? Choose it!

In VivaColombia, we prefer to offer you a base fare and that you set up your ticket by paying only those services you need.  Services can be purchased at the time of making your reservation by clicking here up to 4 hours before the scheduled departure of your flight or at the airport.

 

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Lock your fare

Not sure if you're traveling, but don't want to lose the opportunity to buy at that price? VivaColombia gives you the option of locking the price and hold it for 72 hours.

By selecting this service, you will be taken to the payment section, where only the price of this additional service will be paid.  Then, when you decide to pay your reservation, within this 72 hours, you must enter the reservation code and then you will be able to complete the purchase process and make full payment of your ticket. 

Please note the following:

  • The service can only be purchased through the web page or the call center.
  • The fare can only be locked if your flight is not within the following 7 days.
  • The price of the additional service is not part of the fare.
  • The price of this service is per passenger and route.
  • If you buy the service, you have no obligation to buy the ticket.
  • If you do not want to continue, the amount paid for the service will not be refunded.
  • If you decide to continue with the process later, enjoy the fare you locked for your trip. 

Lock your Fare
Web page and call center Counter Boarding gate
Domestic routes* COP 6,000 n/a n/a
San Andres and Leticia COP 5,500 n/a n/a
International routes** USD 6.00 n/a n/a
* Except for flights to/from San Andres and to/from Leticia
**Payments in Colombia must be made in COP. Day exchange rate applies.

Assign your seat!

We know you like to travel in that specific seat for A, B or C reason. Say goodbye to saving a seat or running for that seat that you want so much.

Are you one of those who need extra legroom? Do you like being close to the door to be the first to get off the plane? Do you like to travel next to your friends or family? We have a solution for you! Purchase our seat assignment service. If you don’t care where you sit, just continue to travel at a low price and allow the system to randomly select a seat for you at no additional charge. Now of course, we can’t guarantee that you’ll travel next to the people you want.

This service is available through the web page or the call center in the purchasing process, when making the web check-in or at the airport on the day of your flight.

Seat assignment
Web page/call center/counter
More space Near door seats Central seats Back seats
Colombian beach routes* COP 16,000 COP 12,000 COP 10,000 COP 5,000
Routes within Colombia** COP 12,000 COP 8,000 COP 5,000 COP 3,000
International routes*** USD 25.00 USD 18.00 USD 10.00 USD 5.00
*Bogota-Santa Marta-Bogota/Bogota-Cartagena-Bogota/Bogota-Monteria-Bogota/Bogota-Barranquilla-Bogota/Bogota-San Andres-Bogota/Bogota-Leticia-Bogota/Cartagena-Pereira-Cartagena/Cartagena-Bucaramanga-Cartagena/Cartagena-San Andres-Cartagena/Cali-San Andres-Cali/Cali-Cartagena-Cali/Medellin-Barranquilla-Medellin/Medellin-San Andres-Medellin/Medellin-Monteria-Medellin/Medellin-Cartagena-Medellin/Medellin-Santa Marta-Medellin.
** Bogota-Pereira-Bogota/Bogota-Medellin-Bogota/Bogota-Cali-Bogota/Bogota-Bucaramanga-Bogota/Medellin-Cali-Medellin.
​***Bogota-Lima-Bogota/Bogota-Panama-Bogota/Bogota-Quito-Bogota/Bogota-Miami -Bogota/Medellin-Panama -Medellin/Medellin-Miami -Medellin

All passengers must be assigned a seat. If a seat is not reserved, the system will randomly assign you a seat at no additional charge.

Check-in at the airport

 In VivaColombia, you have two options for making the check-in process and getting your boarding pass.  If you want this to be easy, fast and free, just make the process through our web page and submit your printed boarding pass on the day of your flight.

If you prefer to get your boarding pass at the airport, we recommend that this service be included in your purchase for only $5,000 pesos for domestic flights and $5 dollars for international flights. 

If you choose the online check-in option and fail to submit a printed boarding pass on your flight day, a print copy thereof will cost you $25,000 pesos for domestic flights per route and $15 dollars for international flights. 

Check-in at the airport
Web page and call center Counter Boarding gate
Domestic routes* COP 6,000 COP 26,000 n/a
San Andres and Bogota-Leticia COP 5,500 COP 25,500 n/a
International routes** USD 6.00 USD 16.00 n/a
Miami and Leticia-Bogota USD 0.00 USD 0.00 n/a
*Except for flights to/from San Andres and to/from Leticia
**Except for flight to/from Miami. Payments in Colombia must be made in COP. Day exchange rate applies.

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Luggage On-Board

Save time, have everything at hand during the flight, get on the plane with the first group, choose the seat of your preference... and do not wait for your luggage to get out when you get to your destination.

By purchasing this service, you may bring one piece of cabin luggage of 12 kg and 55x45x25 cm, get on board with the first group and, if you have your printed boarding pass, go straight to the boarding lounge.

Don't you doubt it, get this service right now!

Remember that the item allowed without charge by VivaColombia is a single piece of maximum 6 kg and 40x35x25 cm, except for Bogota-Quito-Bogota route, which is a 9-kg piece and with the same dimensions.  Exceeding these weight and dimensions will have an extra cost.

Luggage on board
Weight: 12 kg / Measures: 55x45x25 cm
Web page and call center Counter Boarding gate
Domestic routes* COP 29,000 COP 50,000 COP 70,000
San Andres and Leticia COP 38,000 COP 58,000 COP 78,000
International routes** USD 29,00 USD 39,00 USD 49,00
​*Except flights to/from San Andres and to/from Leticia
**Payments in Colombia must be made in COP. Day exchange rate applies.

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Checked luggage

 If you’re traveling and would like to bring more things than those you are allowed to bring in your personal item, the solution is not to leave these things... the solution is to buy this service right away and bring all you can, packed in a suitcase of 20 kg and 158 linear cm.

Keep something in mind, if, once at the airport, you find out that your personal item weight or size exceed what is allowed, you will have to pay more than what you would have to pay if you bought this service right away... Think it over, saving is in your hands.

Remember that the item allowed without charge by VivaColombia is a single piece of maximum 6 kg and 40x35x25 cm, except for Bogota-Quito-Bogota route, which is a 9-kg piece and with the same dimensions. 

The counter to deliver luggage is available up to 45 minutes before the scheduled departure time for domestic flights and 1 hour for international flights.

Checked luggage – First piece
weight: 20 kg / measures: 158 linear cm
Web page and call center Counter Boarding gate
Domestic routes* COP 25,000 COP 45,000 n/a
San Andres  COP 36,000 COP 56,000 n/a
Leticia COP 35,000 COP 55,000 n/a
International routes** USD 25.00 USD 35.00 n/a
Miami USD 30.00 USD 40.00 n/a
​*Except flights to/from San Andres and to/from Leticia
**Payments in Colombia must be made in COP. Day exchange rate applies.
   Except flights to/from Miami
 

Checked luggage – Second piece
weight: 20 kg / measures: 158 linear cm
Web page and call center Counter Boarding gate
Domestic routes* COP 45,000 COP 65,000 n/a
San Andres  COP 56,000 COP 76,000 n/a
Leticia COP 55,000 COP 75,000 n/a
International routes** USD 45.00 USD 55.00 n/a
Miami USD 50.00 USD 60.00 n/a
​*Except flights to/from San Andres and to/from Leticia
** Payments must be made in COP. Day exchange rate applies.
    Except flights to/from Miami

 
Checked luggage – Third piece
weight: 20 kg / measures: 158 linear cm
Web page and call center Counter Boarding gate
Domestic routes* n/a COP 85,000 n/a
San Andres and Leticia n/a COP 95,000 n/a
International routes** n/a USD 75.00 n/a
​*Except flights to/from San Andres and to/from Leticia
** Payments in Colombia must be made in COP. Day exchange rate applies.

Additional kilogram
Web page and call center Counter Boarding gate
Domestic routes n/a COP 10,000 n/a
International routes* n/a USD 10.00 n/a
​*For payments in COP applies the day exchange rate


 

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Fast Line

Get in a short and fast line to deliver your checked luggage or get your boarding pass.

If you purchased the checked luggage additional service or the check-in at the airport service and don’t like to get in line, we recommend that you buy this service.  You’re gonna save time and you’re gonna love it!

Fast Line
Web page and call center Counter Boarding gate
Domestic routes* COP 6,000 COP 26,000 n/a
San Andres and Leticia COP 5,500 COP 25,500 n/a
International routes** USD 6.00 USD 16.00 n/a
*Except flight to/from San Andres and to/from Leticia
**Payments in Colombia must be made in COP. Day exchange rate applies.


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Pets

Dogs or cats: For animal lovers, VivaColombia has created a pet transportation service, by which the transportation of your pet is allowed (dogs and cats) in the aircraft cabin.  The pet should be in a crate of cloth and the pet and crate total weight must not exceed 10 kg nor must dimensions exceed 40x35x25 cm.  VivaColombia does not provide crate services.  This service is allowed only for domestic flights. For Service Animal information click here.

Pets
weight: 10 kg / measures: 40x35x25 cm
Web page and call center Counter Boarding gate
Domestic routes* COP 50,000 COP 70,000 n/a
San Andres and Leticia COP 49,500 COP 69,500 n/a
International routes** n/a n/a n/a
VivaColombia does not carry any kind of animals on international flights.
*Except flights to/from San Andres and to/from Leticia
** VivaColombia does not carry any kind of animals on international flighs, except service animals (only dogs)  on flights to/from Miami

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Musical Instruments and sports equipment

  • The following services are offered by VivaColombia as an additional service.

    Musical Instrument as the Personal Item: Musical instruments not exceeding 40x35x25 cm and 6 kg may be carried in the aircraft cabin as the personal item piece to which you are entitled with your reservation.  It must be placed under the seat in front of yours.

    Musical Instrument as luggage on board: Instruments with a package not exceeding 55x45x25 cm and 12 kg may be carried in the upper compartments of the aircraft cabin by purchasing the luggage on board service.  Remember that these instruments must be carried in soft cases, and with this service, you will get the priority boarding with group 1.

    Musical Instruments and sports equipment on board
    Weight: 12 kg / Measures: 180x60x20 cm
    Web page and call center Counter Boarding gate
    Domestic routes COP 60,000 COP 80,000 COP 100,000
    International routes* USD 60.00 USD 70.00 USD 80.00
    *Payments in Colombia must be made in COP. Day exchange rate applies.

    Musical Instrument occupying a seat: If your instrument dimensions are 136x47x25 cm and weighs no more than 75 kg, it may go in the cabin by purchasing an additional seat.  If you decide to purchase this service, you should take into account that the passenger is the one in charge of carrying and locating the instrument on the aircraft and placing it in a window seat and never by emergency exits.

    Musical Instrument in the aircraft hold: If the instrument you want to bring fails to meet the above requirements, do not worry, you may carry it in the aircraft hold by purchasing this service.  To transport the instrument in the hold, weight shall not exceed 32 kg nor shall dimensions exceed 319 linear cm, which correspond to the total luggage length + width + height. Musical instruments in the aircraft hold should be well protected in a hard case and the passenger must sign the limited liability receipt placed in the back of the bag tag, indicating that VC will not be liable for the state of the musical instrument in the aircraft hold, for being unconventional luggage.

    Sports equipment Aircraft hold: If you are traveling to win a sports competition, we offer you this service so that you will carry your sports equipment in the most convenient way.  This luggage shall go in the aircraft hold and should not exceed 32 kg in weight nor 319 linear cm (corresponding to the total equipment length + width + height.)

    By purchasing this additional service, you should take into account that the items considered sports items by VivaColombia are: golf, fishing and diving equipment, non-motorized bicycles with a single seat, bowling, skiing, archery, camping, hockey or lacrosse, kitesurfing or kiteboarding equipment, rackets (2), roars (2), parachutes, pool cues, surfing, windsurfing equipment (max. 300 cm long.). The sporting equipment may not exceed 32 kg in weight and 319 linear cm. Sporting equipment as checked luggage should be well protected in a hard case and the passenger must sign the limited liability receipt placed in the back of the bag tag, indicating that VC will not be liable for the state of the musical instrument in the aircraft hold, for being unconventional luggage.

    Musical Instruments Aircarft Hold
    weight: 32 kg / measures: 319 cm
    Web page and call center Counter Boarding gate
    Domestic routes* COP 30,000 COP 50,000 n/a
    San Andres and Leticia USD 40,000 USD 60,000 n/a
    International routes** USD 40.00 USD 50.00 n/a
    ​*Except for flights to/from San Andres and to/from Leticia
    **Payments in Colombia must be made in COP. Day exchange rate applies.
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Cancel Protection

You can cancel your trip from the moment that you purchase the service until 30 minutes before the scheduled departure of the flight and get a refund of the base fare, fees and taxes, and any additional services purchased, except "Cancel Protection" service and the "lock your fare" service.

Cancel Protection
Web page and call center Counter Boarding gate
Domestic routes* COP 50,000 n/a n/a
San Andres and Leticia COP 60,000 n/a n/a
International routes** USD 25.00 n/a n/a
Miami USD 30.00 n/a n/a

* Except flghts to/from San Andres and to/from Leticia.
 
** Except flights to/from Miami. Payments in Colombia must be made in COP. Day exchange rate applies.
 
 

Vacation Plan

Is the combination of services offering economic benefits to you. With our vacation plan, you will pay for the checked luggage, fast line, the seat assignment service in the central zone and the check in at the airport service will be free.

Vacation Plan
Web page and call center
Direct flights Connecting flights
Beach routes Colombia* COP 51,500 COP 62,000
Routes within Colombia** COP 36,000 COP 42,000
International routes*** USD 46.00 USD 56.00
*Bogota-Santa Marta-Bogota/Bogota-Cartagena-Bogota/Bogota-Monteria-Bogota/Bogota-Barranquilla-Bogota/Bogota-San Andres-Bogota/Cartagena-Pereira-Cartagena/Cartagena-Bucaramanga-Cartagena/Cartagena-San Andres-Cartagena/Cali-San Andres-Cali/Cali-Cartagena-Cali/Medellin-Barranquilla-Medellin/Medellin-San Andres-Medellin/Medellin-Monteria-Medellin/Medellin-Cartagena-Medellin/Medellin-Santa Marta-Medellin.
** Bogota-Pereira-Bogota/Bogota-Medellin-Bogota/Bogota-Cali-Bogota/Bogota-Bucaramanga-Bogota/Medellín-Cali-Medellin/Medellin-Apartado-Medellin.
 
*** Bogota-Lima-Bogota/Bogota-Panama-Bogota/Bogota-Quito -Bogota/Medellin-Panama -Medellin
 
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