We know you like to travel in that specific seat for A, B or C reason. Say goodbye to saving a seat or running for that seat that you want so much.
Are you one of those who need extra legroom? Do you like being close to the door to be the first to get off the plane? Do you like to travel next to your friends or family? We have a solution for you! Purchase our seat assignment service. If you don’t care where you sit, just continue to travel at a low price and allow the system to randomly select a seat for you at no additional charge. Now of course, we can’t guarantee that you’ll travel next to the people you want.
This service is available through the web page or the call center in the purchasing process, when making the web check-in or at the airport on the day of your flight
- More space: The first airplane seats (row 1) and emergency exit seats (rows 12 and 13) where you’ll get more room to stretch your legs or work far more comfortably with your laptop.
-Near door seats: You’ll be able to disembark in less time being close to the airplane door, rows 2 to 4.
- Central Zone: From row 5 to 11 and from row 14 to 17.
- Back seats: From row 18 to row 30. Reserve your seat and the seat of your friends or family group. Let the party stay always together!
All passengers must be assigned a seat. If a seat is not reserved, the system will randomly assign you a seat at no additional charge.
Frequently Asked Questions
1. How do I purchase the seat assignment service?
You can choose your seat through the web page or call center in the purchasing process, when making the web check-in from 72 to 2 hours before the scheduled departure time of your flight for domestic flights and from 72 to 3 hours for international flights, or at the airport on the day of your flight. This service can be purchased through the web page from August 23 and at the airport, from August 29, 2016.
2. Is it mandatory to purchase the seat assignment service to have a seat on the airplane?
No. VivaColombia likes you to choose the services you wish to purchase. If you don’t care to travel in row 1 or 30, then select the "random seat" option and the system will automatically assign you a seat at no additional charge. Now of course, we can’t guarantee that you’ll travel next to the people you want.
3. How can I change my seat?
Seat changes may only be made through the web page www.vivacolombia.co. Select “your reservation” option, enter your code and last name, and in the “add additional services” section, change your seat. Note that if you choose a seat with a higher price, the difference should be paid. If your change is for a seat with a lower price, your money will not be refunded. Changes may also be made when making your web check-in.
4. How can I select my seat if I’m traveling with an infant?
Remember that infants (under age 2) must travel in the lap of a parent and should not occupy a separate seat inside the airplane. If you’ve checked in your reservation that you’re traveling with an infant, when selecting a seat, you’ll only be allowed to choose from seats available for passengers traveling with infants. Choose one and that’s it. Note that prices may vary depending on the location inside the plane.
5. If I purchase the pet service, should I sit on a specific seat?
If with your reservation, you’ve purchased the service for traveling with your pet (only dogs or cats not exceeding 10 kg and 40x35x25 cm, including a fabric pet carrier, are allowed on domestic flights,) when selecting a seat, you’ll only be allowed to choose from window seats. Note that prices may vary depending on the location inside the plane. VivaColombia does not transport pets on international flights.
6. How do I select a seat if I require special assistance?
If you’ve checked in your reservation any of the following special assistance options, you can choose any seat other than those in emergency rows. The system will not allow you to make a web check-in, so please go to the counter on the flight day and get it for free.
-Person with reduced mobility
If you’ve checked in your reservation any of the following special assistance options, the system will not allow you to select a seat, please go to the airport on the day of the flight so that your seat will be assigned to you. Also, the system will not allow you to make a web check-in, therefore, the boarding pass printing will have no additional cost.
-Wheelchair in cabin
-Wheelchair to/from aircraft
-Wheelchair for stairs
-Wheelchair no battery carried by the passenger
-Wheelchair provided by the airline
-Wheelchair dry battery
-Passenger with cognitive impairment
-Paraplegic passenger of the upper extremitie
7. If I change my flight, do I have to select my seat again?
Yes. If you’ve changed your flight, but had purchased the seat assignment service, you must select it again. If you choose a chair with a higher price, the difference should be paid. If your change is for a seat with a lower price, your money will not be refunded.
8. If my flight is rescheduled, will I have the same seat I had already purchased?
If the same seat is available, the system will assign it to you. If not, a seat with the same characteristics will be assigned to you. If you don’t agree with the seat assigned to you by the system, because it doesn’t have the characteristics of the seat you’d purchased, you should contact our call center or go to the airport on the day of your flight, so that a seat that fits your needs will be assigned to you. If a seat that meets the characteristics you bought is not found, your money will be refunded. If the requirements are not met when boarding the aircraft, the crew may change your seat and the money will not be refunded.
9. If I have a flight connection, do I have to purchase only one seat?
Please note that this service is per flight and passenger.