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Special Medical Conditions

The following passengers are considered to be traveling under special conditions and are obliged to notify the Airline of their condition, so the Airline can provide the corresponding handling prior to compliance with the described policies.Such passengers must execute and submit a document with a medical clearance regarding their fitness to fly and exonerating

Pregnant women 

  1. Any woman traveling while pregnant must show up at the airline customer service help desk at least 1 hour before the scheduled departure of the flight in order to notify the airline of her gestation period.
  1. In accordance with the provisions of the RAC 3.10.2.12., women with a gestation period of more than thirty (30) weeks should not travel by air, unless the trip is strictly necessary.  Such passengers must execute and submit a document with a medical clearance regarding their fitness to fly and exonerating the airline from any liability for any event that may arise due to her pregnancy status during the flight.  The medical clearance must take into account the route and the duration of the flight, and must be issued no more than 10 Days before the flight.
  1. Notwithstanding the provisions of the preceding paragraphs, the Airline reserves the right to whether allow to transport a pregnant woman or not.  This policy applies to both domestic and international flights.  In the event that the passenger is not admitted, VivaColombia shall issue a full refund for the pregnant woman's ticket.
  1. Pregnant passengers cannot be seated in emergency exit rows
  1. Passengers that require special attention during their flights due to special physical and / or medical conditions. For the transportation of these passengers the following guidelines should be taken into account:
  1. A visually impaired Passenger may travel with or without a guide dog. The guide dog should travel at the feet of the Passenger.  A window seat shall be assigned.
  1. Assistance items such as: crutches and walkers can go in the cabin of the plane, they can also travel in the aircraft hold at no additional cost.
  1. Passenger with reduced mobility required companion in the following cases that a safety assistance is essential for safety:
  1. A Passenger who, due to mental disability, is unable to comprehend or respond appropriately to safety instructions.
  1. A Passenger with mobility impairment so severe that the person is unable to physically assist himself/herself in the event of an evacuation.
  1. A Passenger who has both severe vision and hearing impairments preventing him/her from establishing some means of communication with Carrier personnel that is adequate lead to an understanding the safety instruction

Wheel chairs

Own wheel chair

  1. These chairs must be delivered to the counter of the airline or to the boarding gate, to be sent to the aircraft hold without any additional cost with its respective label.
  1. Wheelchairs or other mobility aids driven by batteries and non spillable batteries may be transported, provided that the plugs are protected against short circuits, the battery is located inside a container, and the wheelchair may be secured to protect it from Damages caused by the movement of the Luggage.  
  1. Wheelchairs or mobility aid elements driven by battery which do not exceed the following dimensions: 90 cm wide; 90 cm long, 90 cm high, and whose weight does not exceed 50 kg will be accepted. Wheel chairs exceeding the weight and dimensions mentioned above in either side will not be accepted.
  1. If a Passenger requires help for moving while at the airport, this service must be requested at least 48 hours before scheduled departure, except for flights to/from the United States, either through the call center, the web page or at the airport.
  1. For all flights except those to/from the United States this service is granted from the counters of the Airline in the respective airport to the boarding gate, the aircraft door or the seat, as it is requested.  Upon the arrival of the flight, this service is provided up to the airport drop off point at the entrance of the terminal, not including the parking lot.  For flights to/from the United States the service is granted from the terminal entrance. 
  1. Passengers in wheelchairs who can take care of themselves in the event of an evacuation (in the case of flights to/from the United States ), or Passengers (in the case of flights other than flights to/from the United States ) having the ability to assist themselves, may travel without companion.
  1. Passengers in wheelchairs who cannot take care for themselves, except for flights to/from the U.S. must travel with an adult companion older than 18 years and with no limitations.  These Passengers must purchase his/her companion's ticket.

Wheel chairs at the airport

  1. For all flights except those to/from the United States, This service must be requested at least twenty-four (24) hours or more prior to the departure of the flight, either through the call center, the web page or at the airport. For Flights to/from the United States Passenger could request the service without advance notice at the airport the day of the flight.
  1. For all flights except those to/from the United States this service is granted from the counters of the Airline in the respective airport to the boarding gate, the aircraft door or the seat, as it is requested.  Upon the arrival of the flight, this service is provided up to the airport drop off point at the entrance of the terminal, not including the parking lot.  For flights to/from the United States the service is granted from the terminal entrance.
  1. For all flights except those to/from the United States, Passengers that require a wheelchair must show up at the Airline Check-in module at the airport at least one (1) hour before the departure of the flight.
  1. This service has no additional cost.
  1. Passengers in wheelchairs who can take care of themselves in the event of an evacuation (in the case of flights to/from the United States ), or Passengers (in the case of flights other than flights to/from the United States ) having the ability to assist themselves, may travel without companion.
  1. Passengers who cannot take care for themselves and that require safety assistant under these General Conditions, must travel with an adult companion older than 18 years and with no limitations. For flights to/from the United States, VivaColombia will not charge the transportation of such safety assistant/companion.

Emotional support animals

a.      Emotional support animals do not count as pet carriers. The passenger will not pay additional charge for their transportation.

b.      The Passenger must present the supporting documentation of the treating doctor where he justifies why he must travel with the assistance and emotional support animal; also the certificate must include the signed letterhead of said professional and must not be older than one year before the expected date of the flight.

c.       Emotional support animals accompanying disabled Passengers shall be transported in the cabin, next to the Passenger being accompanied, seated at his/her feet, and at no additional charge, so long as the animal does not pose a direct threat to the health or safety of others or cause a significant disruption in cabin service.

d.      For international flights, the Carrier will only allow the transport of animals as emotional support, without weight restrictions and measures.

e.      The Passenger must present the documentation of the emotional support animal:

For domestic flights: Card or vaccination certificate, signed by a veterinarian with indication of their professional registration number.

For international flights: Card or vaccination certificate, animal health certificate issued and signed by a veterinarian with the professional registration number and animal inspection by the competent authority at the airport of origin.

Service animals

a.      Service animals and guide dogs de not count as pet carriers. The passenger will not pay additional charge for their transportation.

b.      Service animals and guide dogs accompanying disabled Passengers shall be transported in the cabin, next to the Passenger being accompanied, seated at his/her feet, and at no additional charge, so long as the animal does not pose a direct threat to the health or safety of others or cause a significant disruption in cabin service.

c.       For international flights, the Carrier will only allow the transport of Service animals and guide dogs, without weight restrictions and measures.

d.      The Passenger must present the documentation of the Service animal or guide dog:

For domestic flights: Card or vaccination certificate, signed by a veterinarian with indication of their professional registration number.

For international flights: Card or vaccination certificate, animal health certificate issued and signed by a veterinarian with the professional registration number and animal inspection by the competent authority at the airport of origin.

Assistive Device

  1. Passengers who require specialized medical equipment to maintain their health conditions such as equipment for permanent supply of oxygen. These passengers will be transported fulfilling the following requirements:
  1. The airline does not provide oxygen service on its aircraft.
  1. On the flights of the Airline, the transportation of oxygen bottles is totally forbidden, both in the passenger cabin and in the hold of the aircraft.
  1. Passengers requiring medical oxygen during the flight may travel with a portable oxygen concentrator (“POC”) of the following brands and models authorized by the FAA (check here FAA approved POCs http://1.usa.gov/1MefUvG )
  1. The aeronautical regulations prohibit the use of other personal oxygen units, including those containing compressed or liquid oxygen, as they are considered dangerous goods.
  1. Passengers who need to travel with vital therapeutic equipment must notify Viva Colombia about such situation through the call center, at least twenty-four (24) hours or more in advance.  Likewise, they are required to show up at the Airline Check-in module at the airport at least one (1) hour before the flight with a medical certificate stating that such therapeutic equipment must be brought with them (see article 17).
  1. The POC will be placed under the seat in front of the Passenger's seat.
  1. A Passenger carrying POC must submit a medical certificate and sign the exemption for the carriage of passengers under special medical conditions form when making the documentation process at the airport, except for all flights to/from the United States.
  1. A Passenger carrying a POC must take the following into account:
  1. The POC and its batteries must be provided by the Passenger.
  1. The Passenger must be of legal age or travel with a companion who is, except for flight to/from the United States.
  1. The Passenger must be able to hear the alarms that the POC might transmit, see the alarm indicators companion who can.
  1. The Passenger must travel with sufficient batteries with a battery life equivalent to 150% of the flight time scheduled as per the Itinerary.  The total batteries include the one installed in the POC, except for flight to/from the United States.
  1. The Passenger shall ensure the POC and its batteries are in good condition, free of Damage, and must be packaged as a unit avoiding the contact between them so as to protect them from Damage or short-circuiting, except for flight to/from the United States.
  1. Boarding refusal for the breach of the travel conditions does not constitute grounds for an exception in the regulations of the Fare purchased in the trip ticket.
  1. Users of POC may not sit down at emergency rows or on any other seat blocking the access of another Passenger to the corridor.
  1. The Airline shall not be obligated to provide: Batteries or power for the POC during the flight. Any equipment related to the POC

Mental or psychological disability

  1. A Passenger who, due to mental disability, is unable to comprehend or respond appropriately to safety instructions. For any reasons should travel alone and will require a companion (adult companion).
  1. Passengers who show alterations of personality or conduct that present a threat to the safety of the Passenger and/or to others are not allowed to travel on flights of VivaColombia.
  1. This condition must be informed to the Airline during the purchasing process at least twenty-four (24) hours or more prior to the departure of the flight, either through the call center, the web page or at the airport.
  1. All passengers traveling in special conditions or illness must show up at the Airline Check-in counter at the airport at least one (1) hour before the flight and submit a medical certificate issued no more than twenty-four (24) hours before the scheduled departure of the flight as per the Itinerary where its validity period is 10 days. Such certificate shall indicate the physician's professional registration as well as the health condition of the Passenger and his/her fitness to fly.

Special legal conditions

  1. Due to the internal policies of Fast Colombia S.A.S., which prohibit the carriage of all kinds of weapons and fire arms inside the aircraft, only Passengers under special legal conditions not requiring to be escorted by armed guards and also complying with the following requirements may travel on flights of Fast Colombia S.A.S. – VivaColombia:
  1. The authority in charge of the security of Passengers under special legal conditions sends the Airline a request for his/her transportation at least twenty-four (24) hours before the schedule departure time of the flight as per the Itinerary, so as to make the necessary arrangements within the Airline.
  1. The Passenger will be permanently guarded by at least two guards of the authority responsible for their transfer, who must identify themselves to the Airline's personnel before starting the check-in service.
  1. Both the Passenger and the guards must pass all the checkpoints and comply with the security/safety requirements established by each airport.
  1. The Passenger and the guards are not allowed to carry any weapons, matches, lighters, incapacitating elements, or any other element that may be used as a weapon inside the aircraft.
  1. Only 2 passengers will be allowed in legal status per flight.

Illness and/or with surgical procedures

  1. Passengers who are in a special medical condition, with illness and / or who have undergone surgical procedures on dates prior to the flight. Its transport is carried out in accordance with the following guidelines:
  1. Passengers with medical conditions must notify the Airline about such special medical condition through either the call center, the web page or at the airport at least twenty-four (24) hours or more in advance, except for flight to/from the United States.
  1. Likewise, they are required to show up at the Airline Check-in counter at the airport at least one (1) hour before the flight and submit a medical certificate issued no more than twenty-four (24) hours before the scheduled departure of the flight as per the Itinerary, where its validity period is 10 days. Such certificate shall indicate the physician's professional registration as well as the health condition of the Passenger and his/her fitness to fly.
  1. To authorize the carriage of a passenger under special medical conditions, the conditions defined in www.vivacolombia.co must be taken into account.

Flying after a surgery or with a diseas. Click to know our policy for passengers flying after a surgery or with a disease

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