Any passenger under special medical conditions and/or sick must show up at the counter of VivaColombia before the scheduled departure of the flight. In addition, a medical clearance issued by the treating physician no more than 24 hours prior to the schedules flight itinerary must be submitted. Such medical clearance must include the professional registration of the physician, as well as the health condition of the passenger and his/her fitness to fly. For flights from/to the United States the medical certificate can be issued 10 days before the flight.
Carriage of passengers with vital Therapeutic Equipment
- It is prohibited, on the flights of Fast Colombia S.A.S - VivaColombia, the carriage of oxygen cylinders in both the Passenger cabin and the aircraft hold.
- Fast Colombia S.A.S - VivaColombia does not provide the oxygen service aboard its aircraft.
- The carriage of vital therapeutic equipment is part of the special and limited services, which are subject to the maximum number of 4 per flight, except for flights to/from the United States where there´s no limit for Passengers that require therapeutic equipment..
- Passengers who need to travel with vital therapeutic equipment must notify Viva Colombia about such situation through the call center, at least twenty-four (24) hours or more in advance. Likewise, they are required to show up at the Airline Check-in module at the airport at least one (1) hour before the flight with a medical certificate stating that such therapeutic equipment must be brought with them.
- Passengers requiring medical oxygen during the flight may travel with a portable oxygen concentrator (“POC”) of the following brands and models authorized by the FAA (Click to check FAA approved POCs) :
- The POC will be placed under the seat in front of the Passenger's seat.
- A Passenger carrying POC must submit a medical certificate and sign the EXEMPTION FOR THE CARRIAGE OF PASSENGERS UNDER SPECIAL MEDICAL CONDITIONS form when making the documentation process at the airport, except for all flights to/from the United States ,.
- The aeronautical regulations prohibit the use of other personal oxygen units, including those containing compressed or liquid oxygen, as they are considered dangerous goods.
- A Passenger carrying a POC must take the following into account:
- The POC and its batteries must be provided by the Passenger.
- The Passenger must be of legal age or travel with a companion who is, except for flight to/from the United States.
- The Passenger must be able to hear the alarms that the POC might transmit, see the alarm indicators companion who can.
- The Passenger must travel with sufficient batteries with a battery life equivalent to 150% of the flight time scheduled as per the Itinerary. The total batteries include the one installed in the POC, except for flight to/from the United States.
- The Passenger shall ensure the POC and its batteries are in good condition, free of Damage, and must be packaged as a unit avoiding the contact between them so as to protect them from Damage or short-circuiting, except for flight to/from the United States.
- Boarding refusal for the breach of the travel conditions does not constitute grounds for an exception in the regulations of the Fare purchased in the trip ticket.
- Users of POC may not sit down at emergency rows or on any other seat blocking the access of another Passenger to the corridor.
- The boarding of the Portable Oxygen Concentrator (POC) is free, and it is not considered as the Personal Item of the Passenger.
- FastColombia S.A.S. - VivaColombia shall not be obligated to provide batteries or power for the POC during the flight; or for any equipment related to the POC.