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International flights

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  1. Minors
  2. Tourism Tax
  3. Documentation 
  4. Times for Check-in/Drop baggage 
  5. Musical Instruments/Sport Equipment
  6. Aditional services

VivaColombia takes good care about your children; therefore, we welcome and promote any local rules and laws to prevent exploitation, pornography and sexual tourism of children, and the protection of human rights of children and adolescents.  Law 679 of 2001 and 1336 of 2009.

The law requires that any permits include the destination, the purpose of the trip and the date of departure and entry back into the country.

For minors who are leaving the country, we recommend taking the following into account, depending on with whom they will be traveling.

Children under 14 years of age may not travel alone on international flights.

If a minor is traveling with the 2 parents, the following must be submitted:

  • Valid passport or any document required by the destination country according to nationality.
  • Birth certificate.

VivaColombia does NOT provide the service to minors entrusted to the airline for safe keeping.

If a minor is traveling with only one parent, with no parents or with an adult other than the parents of the legal representative/guardian, the following must be submitted:

  • Valid passport or any document required by the destination country according to nationality.
  • Birth certificate.
  • Permit to leave the country duly authenticated before a notary public, consular authority or any other authority, duly certified by apostille or legalized, where appropriate, executed by the parent not accompanying the minor.  Minor permits to leave the country must have departure and return date, name of the person traveling with the minor, place where he/she is going and purpose of the trip.

VivaColombia does NOT provide the service to minors entrusted to the airline for safe keeping and does not allow minors between 0 and 14 years of age to travel alone on international flights.

If the minor travels with the legal representative or guardian, the following must be submitted:

  • Valid passport or any document required by the destination country according to nationality.
  • Birth Certificate and statement by which the legal representation is established, or Birth Certificate with the record of the legal representation of the minor.

Without the parents or an adult other than the legal representative:

  1. Valid passport.
  2. Permit to leave the country duly authenticated before a notary public, consular authority or any other authority, duly certified by apostille or legalized, where appropriate, executed by the parent not accompanying the minor.  Minor permits to leave the country must have the departure and return date, name of the person traveling with the minor, place where he/she is going and purpose of the trip.

If the minor is traveling alone:

In VivaColombia, minors under 14 years of age may not travel alone on international flights.  Only minors between 14 and 18 years of age may travel alone, as long as they have the following documents:

  1. Valid passport.
  2. Permit to leave the country duly authenticated before a notary public, consular authority or any other authority, duly certified by apostille or legalized, where appropriate, executed by the parent not accompanying the minor.  Minor permits to leave the country must have the departure and return date, place where he/she is going and purpose of the trip.

For minor permits, keep the following account:

To authenticate permits in Colombia, it is required to do that before a notary public.  As to permits authenticated in other countries, you should take into account that if the father or the mother is abroad, the permit to leave the country of the minor must be submitted in Spanish (Code of Civil Procedure, Article 260.)  Then, the signature of the parent giving authorization must be authenticated at the Colombian Consulate and the original must be sent to the minor so that he/she will submit it at the Migration Point at the time of traveling.  The second option is to process the permit before a notary public of the country where he/she is and that is within the Hague Convention so that it will be duly certified by apostille.  Then it should be sent to the minor so that he/she will submit it at the time of traveling.

Migration Colombia provides a sample which can be viewed by clicking here.  The information contained on the above links is provided by the immigration authorities and in no case, it is the airline's liability, the only purpose is to provide a guidance to our customers.

If the country you are in, has no a Colombian Consulate, you must go to the nearest consular point for the above process.  If the minor is not Colombian, permit may be authenticated before a notary public of the country he/she is in.

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All tourists traveling to Colombia must pay the tourist tax at the airport of origin, which is about USD 15.00 and must be paid in cash at VivaColombia service module the day of the flight.

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A passenger shall be liable for verifying the information contained in the documents required for traveling.  In the event of missing a flight for failing to submit the documents required by the immigration authorities, VivaColombia shall not be held liable for any missed flight and any results from this situation. Remember that documents required for international flights vary by country of destination, departure and nationality of each passenger.  To get information on the documents required for entry into each country, you may refer to the web page of the Ministry of Foreign Affairs and/or chancelleries of the countries of destination.

Panamá:

Upon entering the country, the immigration authorities shall verify that the passenger has:

  • A passport which is valid for at least 6 months from the date of entry into the country (Each passenger shall be liable for checking all documents required by each country, depending on his/her nationality.)
  • A ticket out of Panamá.
  • $500 USD; otherwise, a credit card from which a withdrawal can be made.
  • Carnet that certifies the yellow fever vaccination

The Necessary documents to enter Panama vary by country of origin and nationality of each passenger. To view the required documents you can acces the Immigration web page of this country.

Ecuador:

Did you know that if you are a Colombian national, you may enter Ecuador with your citizenship card?

Upon entering the country, the immigration authorities shall verify that the passenger:

  • Has all documents required for entering the country. (Each passenger shall be liable for ¿checking all documents required by each country, depending on his/her nationality.)
  • Has a ticket out of Ecuador.
  • His/her stay in the country does not exceed 90 days, whether they are continuous or discontinuous, within a maximum period of one year; if so, the passenger should have the necessary permits.

The Necessary documents to enter Ecuador vary by country of origin and nationality of each passenger. To view the required documents you can acces the Immigration web page of this country

Perú:

Did you know that if you are a Colombian national, you may enter Peru with your citizenship card?

Upon entering the country, the immigration authorities shall verify that the passenger:

  • Has all documents required for entering the country. (Each passenger shall be liable for checking all documents required by each country, depending on his/her nationality.)
  • Has a ticket out of Peru.
  • His/her stay in the country does not exceed 90 days, whether they are continuous or discontinuous, within a maximum period of one year; if so, the passenger should have the necessary permits.
  • Demonstrates he/she has enough money for staying in the country. 

The Necessary documents to enter Peru vary by country of origin and nationality of each passenger. To view the required documents you can acces the Immigration web page of this country.

Colombia:

Did you know that if you are a Peruvian national or an Ecuadorian national, you may enter Colombia with your national I.D. card?

Upon entering the country, the immigration authorities shall verify that the passenger:

  • Has all documents required for entering the country. (Each passenger shall be liable for checking all documents required by each country, depending on his/her nationality.)
  • Has a ticket out of Colombia.
  • His/her stay in the country does not exceed 90 days, whether they are continuous or discontinuous, within a maximum period of one year; if so, the passenger should have the necessary permits.

The Necessary documents to enter Colombia vary by country of origin and nationality of each passenger. To view the required documents you can acces the Immigration web page of this country.

United States

Upon entering the country, the immigration authorities shall verify that the passenger has:
  • A passport which is valid for at least 6 months from the date of entry into the country (Each passenger shall be liable for checking all documents required by each country, depending on his/her nationality. Colombians may have a Visa to enter to the United States).
  • A ticket out of the United States
  • For all your trips to and from the territory of the United States, your booking must contain the exact information as shown on your Passport. If the information is not the same the TSA (Transportation Security Administration) will deny access to the air service, regardless of the airline.

The Necessary documents to enter to the United States vary by country of origin and nationality of each passenger. To view the required documents you can acces the Immigration web page of this country.

We remind you that the immigration authorities of each country shall verify that passengers meet the above requirements and that the information provided in the reservation is true and concurs with the required documentation. In the event of any inconsistency therein, entry into the country may be denied by the authorities. A passenger shall be liable for any consequences resulting  from the information provided for this purpose

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The counter of VivaColombia will be available for you to obtain information from 3 hours before the scheduled departure time of the flight, and closes 60 minutes before the scheduled departure time thereof.Once the registration closes, no passengers will be allowed to travel. 

If you complete the web chek-in, you must go to the VivaColombia counter to verify your reservation and all documentation before your flight.

Musical Instrument as the Personal Item: Musical instruments not exceeding 40x35x25 cm and 6 kg may be carried in the aircraft cabin as the personal item piece to which you are entitled with your reservation.  It must go under the seat in front of yours.

Musical Instrument on board: Instruments with a package not exceeding 55x45x25 cm and 12 kg may be carried in the upper compartments of the aircraft cabin by purchasing the Luggage On-Board Service.  Remember that these instruments must be carried in soft cases and with this service, you will get the priority boarding with group 1.

Musical Instrument in the aircraft hold: If the instrument you want to bring fails to meet the above requirements, do not worry, you may carry it in the aircraft hold by purchasing this service.  To transport the instrument in the hold, dimensions shall not exceed 32 kg nor 319 linear cm, which correspond to the total luggage length + width + height

Sports Equipment: If you are traveling to win a sports competition, we offer you this service so that you will carry your sports equipment in the most convenient way.  This luggage shall go in the aircraft hold and not exceed 32 kg in weight nor 319 linear cm (corresponding to the total equipment length + width + height.)

By purchasing this additional service, you should take into account that the items considered sports items by VivaColombia are: golf, fishing and diving equipment, non-motorized bicycles with a single seat, bowling, skiing, archery, camping, hockey or lacrosse, kitesurfing or kiteboarding equipment, rackets (2), rowing (2), parachutes, pool cues, surfing, windsurfing equipment (max. 300 cm long.)

Pets

On international flights, pet transportation is NOT allowed due to strict immigration regulations. Except for the United States route that Service Dogs are allowed. 

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In VivaColombia, we prefer to offer you a base fare and that you set up your ticket by paying only those services you need.  Services can be purchased at the time of making your reservation by clicking here up to 4 hours before the scheduled departure of your flight or at the airport.

Luggage on board

With this service, you can bring a piece of 12 kg and 55x45x25 cm in the aircraft cabin; in addition, you can have the following advantages:

  • You will get the priority boarding with group 1 for free.
  • You will avoid checking-in your luggage and be able to go straight to the boarding lounge.
  • You will carry your luggage with you in the cabin.
  • You will have the right to also bring your personal item.
  • When arriving at your destination, you will not have to recover your luggage in the baggage recovery room.

Note that if this piece fails to meet the dimensions or weight permitted, you must pay a price for carrying it as checked luggage.

Checked Luggage

This service allows you to bring a bag of 20 Kg and 158 linear cm, which correspond to the bag total length + width + height.  Luggage will be carried in the aircraft hold and must be checked at the counter of VivaColombia at the airport.

Fast line

Get in a short and fast line to deliver your checked luggage or get your boarding pass.

If you purchased the checked luggage additional service or the check-in at the airport service and don’t like to get in line, we recommend that you buy this service.  You’re gonna save time and you’re gonna love it!

Boarding groups

Did you know that the most efficient and fastest way to board a plane is by boarding groups?

Therefore, in all our routes, (except flights to/from Ecuador and the United States), we proceed as follows:

  • Boarding group 1: Those who purchased the luggage-on-board service.
  • Boarding group 2: Those who purchased this service.
  • Boarding group 3: Older adults, people with disabilities, people traveling with children under the age of 5 and pregnant women.
  • Boarding group 4: Any person who is not part of any of the above groups.

For Bogota-Quito-Bogota route, the boarding process is as follows:

  • Boarding group 1: Those who purchased the luggage-on-board service, older adults, people with disabilities, people traveling with children under the age of 5 and pregnant women.
  • Boarding group 2: Those who purchased this service.
  • Boarding group 3: Any person who is not part of any of the above groups.

 On routes to and from Miami, the boarding process is as follows:

  • Boarding group 1: Passengers using wheelchairs, adults older than age 60 and passengers requiring special services. Customers with reduced mobility who need assistance and those who need a little longer to get on board. This is a complimentary service offered upon request at the door. People who work in military support services, families traveling with children under age 5 and pregnant women.
  • Boarding group 2: Passengers who have purchased the luggage on board service and the boarding group 2 service.
  • Boarding group 3: General Boarding

Check-in at the airport

In VivaColombia, you have two options for making the check-in process and getting your boarding pass.  If you want this to be easy, fast and free, just make the process through our web page and submit your printed boarding pass on the day of your flight.

If you prefer to get your boarding pass at the airport, we recommend to buy this service in advance

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