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Web Check-in

Web check-in is the free virtual process to get your boarding pass, which is necessary to pass through the security filters at the airport and board the plane.

Note that: 

  • It is essential to submit a printed boarding pass, in a letter-size sheet.  If traveling with more than one person, each boarding pass should be submitted on a separate sheet.
  • If at the time of purchase, you chose the check-in online option, remember that the boarding pass will be available between 72 and 4 hours before the scheduled departure of your flight.
  • Once the web check-in process has been completed, changes to the reservation may not be made.
  • If you have any trouble checking-in online, contact us through our call center or send us a screenshot of the error to to give you a prompt solution.
  • If you fail to submit your printed boarding pass and did not purchase the check in at the airport service, printing your boarding pass at the airport will have an extra charge.

#VivaTips: If you have no way to print your boarding pass, buy, up to 4 hours before the scheduled departure of the flight, the check-in-at-the-airport service by clicking here.

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