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Changes

If after buying your ticket, a change of plans arises, VivaColombia gives you the option to make changes to your reservation up to 4 hours before the scheduled departure of your flight, as long as the web check-in process has not been completed.  If changes are not made and you don´t fly, the ticket will not be valid anymore, cannot be used in the future, and the money paid will not be refunded.

VivaColombia allows the following changes:

  • Name: If you have a round trip reservation, a change of name must be made before starting the first journey.

Name changes
Web page and call center Counter Boarding gate
Domestic routes* COP 100,000 COP 100,000 n/a
San Andres and Leticia COP 99,500 COP 99,500 n/a
International flights OW origin Colombia** USD 107.88 USD 107.88 n/a
International flights RT origin Colombia** USD 100.44 USD 100.44 n/a
Origin Panama, Miami,Quito and Lima** USD 100.00 USD 100.00 n/a
*Except to/from San Andres and to/from Leticia
**Payments in Colombia must be made in COP. Day exchange rate applies.
RT: Round trip OW: One way

  • Date/Time: Remember that the departing flight should always be before the returning flight.  If you wish the departing flight to be after the returning flight, or the other way around, a route change must be made.
  • Route: Keep in mind that both journeys will be changed, and you can only do that before starting the first journey.

Flight changes *
Web page and call center Counter Boarding gate
Domestic Flights
Domestic routes** COP 50,000 COP 50,000 n/a
San Andres and Leticia COP 49,500 COP 49,500 n/a
International routes*** USD 50.00 USD 50.00 n/a
*Penalty per person, per legs. Tariff differences apply
**Except to/from San Andres and to/from Leticia
***Payments in Colombia must be made in COP. Day exchange rate applies.

Note that...

When making a change to a reservation, it will apply to all passengers under such reservation.  If you want the change for only one or some of the passengers, a reservation Split must be requested through our call center or at cuentanos@vivacolombia.co.  

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