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Changes

If after buying your ticket, a change of plans arises, VivaColombia gives you the option to make changes to your reservation up to 2 hours before the scheduled departure for domestic flights and up to 3 hours for international flights, as long as the web check-in process has not been completed.  If changes are not made and you don´t fly, the ticket will not be valid anymore, cannot be used in the future, and the money paid will not be refunded.

VivaColombia allows the following changes:

  • Name: If you have a round trip reservation, a change of name must be made before starting the first journey.

Name changes
Web page and call center Counter Boarding gate
Domestic routes* COP 105,000 COP 105,000 n/a
International flights OW origin Colombia** USD 108.88 USD 108.88 n/a
International flights RT origin Colombia** USD 101.44 USD 101.44 n/a
Origin Panama, Miami,and Lima** USD 100.00 USD 100.00 n/a
**Payments in Colombia must be made in COP. Day exchange rate applies.
RT: Round trip OW: One way

  • Date/Time: Remember that the departing flight should always be before the returning flight.  If you wish the departing flight to be after the returning flight, or the other way around, a route change must be made.
  • Route: Keep in mind that both journeys will be changed, and you can only do that before starting the first journey.

Flight changes *
Web page and call center Counter Boarding gate
Domestic routes** COP 59,000 COP 65,000 n/a
International routes*** USD 57.00 USD 57.00 n/a
*Penalty per person, per legs. Tariff differences apply
***Payments in Colombia must be made in COP. Day exchange rate applies.
For those who purchased the VivaMax fare, they only have to pay the fare difference.

Note that...

When making a change to a reservation, it will apply to all passengers under such reservation.  If you want the change for only one or some of the passengers, a reservation Split must be requested through our call center or at cuentanos@vivacolombia.co.  

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